Technology Adaptation Process on E-Office Applicationof INTRA BRIN (2022-2023)

Abstract

INTRA is an e-office application used by employees at BRIN. Employees use applications that contain special
menus to carry out daily tasks. The aim of this research is to find out the innovation diffusion process and
what menus are used by employees in the application. The theories of organizational communication,
technology adoption, and diffusion of innovation are used in this research as a theoretical framework. The
research approach used is qualitative with a post-positivist paradigm and the method used is a case study
starting from 2022 to 2023. Researchers conducted interviews with informants, namely employees who
use the INTRA application. The research results are that the employees interviewed require different
amounts of time in the process of using the INTRA application and it depends on the device used and the
employee's education level. Apart from that, not all employees use all the features of the application and it
depends on the type and work needs of the employees. The conclusion of this research is that the adoption
of e-office applications used by BRIN employees has been successfully implemented even though it
sometimes experiences problems such as application systems that suddenly cannot be used when
employees need them or internet network disruptions occur.